In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, mean “You/Your/ Passenger the person(s) in whose names and/or on whose behalf the Booking is made” and “We/Us/Company/Our Company means “NTP Tourism Affairs Limited”
Company is a travel and holiday organizer only. We do not own, operate or control any Airlines, Shipping Company, Coach Company, Hotel, Transport Company, Restaurants or any other allied services provided to you during the course of the tour.
These General Terms are to be read along with the itinerary specific terms handed over to you along with itinerary/handout and shall form the part of contract between you and the company.
By signing these terms, you allow our team to take photos and videos of you during the tour. These may be shared on our social media pages, and we might even tag your account sometimes.
If you don’t want to be featured in our posts, just let us know in writing before the tour starts or anytime during the trip. We’ll make sure to respect your wishes and not include you in our posts.
We request you to read carefully and understand the contents of the tour itinerary updated on our website www.ntpgroups.com or customized and shared by email from sales@ntpgroups.com & info@ntpgroups.com , and the Terms and Conditions which are provided along with the booking form, with the itinerary and other contents provided by our staff and also available online, on our website, as all these will form a part of the contract between you and company once the booking is initiated.
In order to initiate the booking, you are required to sign the itinerary and booking form and such other documents as we may deem fit and as provided by the company and make payment in terms of the booking. Only upon executing the booking documents and on payment of the prescribed non-refundable interest-free booking/token advance amount, a binding contract shall come into existence. We recommend you to ensure, before signing and executing the booking form that you have and further you will be able to provide all the required valid and genuine documents, personal particulars and professional qualifications in order to enable you to apply for VISA, insurance etc. You are further requested to please go through the same carefully and also cross-check the same with our staff in order to ascertain any required documentation.
We request you to carry your original passport at the time of booking, else if booking is done at your instance, any change required due to spelling etc. or renewal of passport required due to any defect or change required, amendment in booking shall attract alteration charges or cancellation of booking and re-booking charges to be borne by you independently.
By way of signing the present terms and conditions and all ancillary documents it is understood, that you have carried out the independent market survey and you are availing the said tour service from Company after carrying your independent market survey and after your full satisfaction that the services provided by Company is at the best possible rates and you are not being induced by our officials/representative to buy the particular package. Further, you are free to compare the rates and services being offered by our company with other travel agents. If at any point of time before signing the terms and conditions or paying the advance you feel that the package being bought by you is not appropriate as per your needs and requirements, you shall be free to cancel the same after paying appropriate charges, if any.
Further, after initiating the booking process if any cancellation request is made, it shall be subject to terms and conditions of the cancellation policy. We request you to take all clarifications with respect to the package booked by you, in writing, as our company shall not be recognizing to any verbal understanding arrived between you and the employee of the company.
You understand and accept that company cannot be saddled with the responsibility and liability of any Third Party vendors. Further, if any claim is to be filed with respect to any of the services which are directly being provided by the third party, it has to be filed directly with the concerned party and not with our company.
By signing the booking form and & itinerary handout, you give your consent to adhere to the terms and conditions, rules thereof and further understand that we cannot be held responsible/liable for any delay, deficiency, injury, death, and loss or damage etc. occurred due to act or default of such service provider(s), their employees or their agent(s).
Our tour package price may vary from one group of tourists to another or from one tourist of a group to another of the same group, due to reasons such as variations in rates effected by airlines/cruises/tour operators/hotels, in view of peak-season price hikes, weekend surcharges, occupancy situations of seats in airlines or rooms in hotels, sales promotion moves of the Co. airlines/hotels and yield management policies etc. at that point in time. In view of the above inevitable factors in the travel and tour industry, the Tourist undertakes that no claim shall be made for refund or compensation against the Co. on the ground that the tour price charged from the Tourist was higher than the price charged from any other tourist of the same group or from any other group of tourists.
PAYMENT TERMS
Please note that all services rendered and facilitated by the company are subject to full realization of payment by you prior to the date of departure. In case the payment for the services availed by you is made by cheque the package shall only be delivered to you after the realization of cheque.
Note : Please note that company in its complete discretion shall refuse to accept the cheque if there are less than five working days available (from the date of presentation of the cheque by you) till the date of your commencement of the tour.
TOUR COST INCLUDES AND EXCLUDES
All services provided to you shall be as per those specified/confirmed and paid by you as detailed in the itinerary and travel voucher being handed over to you. Example, if you avail any service such as porterage, room service, laundry, charge, a-la- carte meals, alcoholic beverages, bottled water, soft drinks, paid toilets etc or anything that is not specifically shown as included in the Tour Cost, then the payment for the same will have to be made by the Guest only . We are not not responsible for the extras utilized or consumed by you.
NO HIDDEN COSTS*
The price you see is the price you pay, with no surprise fees or charges. All inclusions, such as accommodation, meals, and activities, are covered, and the only variable is currency fluctuation or seasonal variables like festivals, New year or similar & tax liability (GST and TCS as per government guidelines only) , which may cause the price to increase or decrease based on the exchange rate and liability add on due to above reasons at the time of booking.
*Rate changes due to currency fluctuations are the only exception. The price may increase or decrease based on the current exchange rate.
NO LIABILITY OF THE COMPANY FOR THE SERVICES PROVIDED BY THE THIRD PARTY
In the event, if any booking is being made by you for travel service, also including but not limited to the insurance policy, international SIM card which is controlled and operated through any third party operators like adventure sports etc. the terms and conditions of such third party operators, including their payment schedules, cancellation polices, refunds etc. shall be applicable to you in addition to these terms and conditions and we cannot be fastened with any kind of liability for the same.
COMPANY RESERVES THE RIGHT TO CHANGE THE ITINERARY WITHOUT ANY PRIOR NOTICE TO YOU
We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make all reasonable efforts to notify you promptly of such changes/ events sufficiently in advance during booking or prior to departure of the tour, and we will solicit your full co-operation in accepting such circumstantial changes. Therefore, no grievance with respect to change in itinerary/ service change which we are constrained to make, will be entertained from you during or after the tour. Such changes may be necessitated due to factors beyond our control such as force majeure events, strikes, fairs, festival(s), sport event(s), weather condition(s), traffic problem(s), overbooking of hotel(s) flight(s), cancellation, re-routing of flight(s) or railway, closure of/ restricted entry at a place of sightseeing etc.
HOTEL
Company reserves the right to change the Hotels being suggested in the itinerary as the same are always indicative to the category of the Hotels the company shall be providing not that the company is bound to provide the Hotels mentioned in itinerary. Company shall provide a Hotel with a similar category at all times.
Company selects Hotels for your stay at locations, as provided by its Destination Management Company (DMC) for various reasons, in countries such as Europe and USA the hotels chosen are away from the city center as they are comparatively cheaper in comparison to the Hotels situated in the downtown or main city center area, which at times leads to long drives between the Hotel and the main city. At the time of check-in of the Hotel we request you to follow instructions of coordinator and hotel staff. It may take some time for them to give you room due to peak season and heavy footfall, you have to cooperate and wait until room is allocated. At times there may not be air conditioner or fan due to climatic conditions.
The Hotels Provided in India, Nepal & China & Tibet Region (Kailash mansarovar Yatra) are usually City centre close to the market area and jungle in order to ensure the easy access and shopping for the Guest.
The standard check in time for Hotels across the globe is 14:00 Hrs onwards and the check out time is 12:00 Hrs latest or before that. Hotels may not provide you breakfast on the day of check-in unless and until you have requested for an early check-in for which you have to pay additional charges.
Hotel may ask for security deposit, any damage in the hotel the cost of it will be adjusted while refunding security deposit by the hotel. Adjacent, interconnecting, king bed size, no smoke cabins may be provided, if available with the Hotel. Hotel management may charge for these requests.
It is further understood that the actual distance of each Hotel from the city center is known and is already disclosed to you with the help of hotel website by our staff.
The company shall arrange alternate accommodation in a “similar type” or “similar category” Hotel. Notwithstanding, anything similar herein means similar Hotel accommodation costing almost similar rates. It does not here mean or imply that the location of similar Hotel shall be in the same vicinity of the Hotel tentatively mentioned.
Notwithstanding the above, if in case in the process of changing the hotel, we shall try to provide you the best possible hotel of a “like” or “similar category” or at times shall even upgrade your hotel. In case, despite of our best efforts there is degradation of the Hotel, in comparison to one which was earlier booked, the differential amount shall be returned to you. It will be calculated by comparing on-line rates of both properties as on particular date. The liability of the company in such a case shall be limited only to the differential amount, if any. However, for any increased tariff paid, the Company shall shoulder the additional burden as goodwill gesture.
Also note, most of the Hotels worldwide and also the Cruise vendors may request you to give a security deposit at the time of check-in which can be either in the form of local currency or by way of charging the credit card, which is refundable/ returnable at the time of check out, after adjusting the dues, if any. It is implicit that the security amount to be deposited at the time of check in of the Hotel is not included in the package cost for which you have to make your own arrangements. It is further informed that in case you wish to enquire the exact security amount to be deposited, we would request you to check hotel website or speak directly with the concerned hotel
Our Company shall not be held liable for the room conditions or any of its amenities. If there is any issue with any of the amenities in the Hotel rooms with respect to Wi-Fi, Air Conditioning, Security or any other such facilities, the same shall be brought to the knowledge of the Hotel management, who shall in its best effort and endeavor try to resolve the problem, if any.
In the event of a hotel booking cancellation, for any reason, including cancellations initiated by the hotel, the refund will be processed in accordance with the hotel's cancellation policy. However, please note that a non-refundable cancellation processing fee, equivalent to the service charges incurred during the booking process, will be deducted from the refundable amount.
COACHES FOR TRANSPORTATION INTERNALLY WITHIN THE CITY
In our best endeavors our company engages in only air-conditioned coaches for transfers within the city and from city to airport and vice-versa. However, Our Company takes no responsibility for break-down of the same due to any reason. The coaches provided by the Destination Management Company (DMC) are generally 7to 10 years old. Also Note that on the hills sometimes AC is closed observing the vehicle pick up and several spiral turns.
Also be informed that in group tours seat numbers are allocated on rotation basis. In countries such as India, Nepal, Kailash Yatra, Srilanka, Bhutan ,Bali the maximum traveling time by coach is 8 to 10 hours or more in a day under normal road and traffic conditions. If you or any of your co-passengers misses any service due to unpunctuality, our Company shall not be liable to refund any amount. Neither shall we be liable to refund any amount or pay any compensation/damages for any change in itinerary nor for missing any service due to the unpunctuality or actions of your co-passengers for any delays due to any reasons. The transfers being provided are generally Seat in Coach (SIC) on sharing basis. In case of sharing transfers one may have to wait for longer duration, in case of coach transfer from airport to hotel as all the passengers need to clear the immigration check and assemble at the airport meeting point.
You are advised to cooperate with tour coordinator working on behalf of the Destination Management Company (DMC) to enable him hassle free coordination.
BAGGAGE POLICY FOR COACH TRANSFERS
Coaches have a limited space for luggage it is advisable that you travel lightweight and preferably carry only one suit case and one soft hand bag per person as it can be easily accommodated inside the coach. The ideal size of the baggage which we recommend is 158 cms (width +length +height). The ideal weight which shall be permitted in 15Kg Check-in Baggage plus 5 kg Day Pack.
We cannot be held liable for loss or any damage of the baggage during your transfers. It shall be the sole responsibility of passenger to lodge complaint with local authorities, police, hotel/ airline/DMC regarding loss or damages to the property. Since tour coordinator is to lead the group activities he will be unable to extend any personal assistance. Neither our company nor DMC can be held liable in this regard. It may be noted that insurance company, as the case may be, settle claims directly with the passenger of course in terms of insurance policy only.
AIRLINES
Under no circumstances whatsoever shall the Company be held liable to you or any person traveling with you for any loss of baggage being caused by the airlines, failure to provide meals of your choice by the airlines, and the Company is also not liable for any damage being caused to you by the airlines by way denying boarding of the flight due to any reason whatsoever or because of downgrading due to overbooking or if in case the airlines fails to accommodate you despite you having the confirmed ticket. The Company shall also not be responsible for quality or quantity of meals offered by the airlines and nor for flight rescheduling, flight cancellation, change of flight schedule or routing. Under all such circumstances, our company shall not be held liable for any loss/inconvenience suffered by you or by the people accompanying you. However, you shall be free to pursue your remedies against the concerned airlines at the appropriate forum at your cost and peril without making our company a party. The distance mentioned in hours is indicative of approximate time of travel which may vary as per the prevailing air traffic and weather conditions. In group tickets web-check-in may not be available. Seat allocation is not undertaken at our end as it is at discretion of airlines.
Helicopter and Charter Services are managed by the private aviation company observing the respective country aviation laws, weather & wind velocity, weight alloawnce and we have to abode by them for the respective service provided by them i.e., Private Helicopters for the Chardham tour, Kailash Mansarovar, Vaishnodevi and other sectors and Charters for the Kailash Darshan ex Nepalganj and similar. For any Reason if you visit and unable to obtain the Darshan observing the above reason like clouds, winds etc. we NTP is not responsible for the same- Such services once rendered are nonrefundable.
Also, please be informed, well in advance, that if there is any unusual delay or cancellation of flights or delay in landing of the Air Carrier which results into curtailment of days/nights in the tour package being booked by company, we cannot be held liable to compensate you for the said loss as the same is not in the hands of the company.
LOSS OF BAGGAGE DURING AIR TRAVEL AND SURFACE TRAVEL COACH /VAN
Our company shall, in no circumstances whatsoever, be liable to you or any other person traveling with you, for loss of baggage by the airline or during coach transfers within city or otherwise. We shall not be liable for the loss or any inconvenience suffered by you in this regard. However, you shall be free to pursue your remedies independently against the concerned service provider and to lodge a claim with the insurance company for loss and damages.
MEALS
In outbound country travel we cannot assure you special Indian meals of the same taste which is available in India. You need to understand that the meals available in foreign land shall be different in taste and variety, neither our company can assure a special meal, as the menus are pre-set by the DMC nor can we guarantee a special diet as the same is provided at the complete discretion of the service provider.
For the Yatra & Trek Packages, we service Freshly cooked Indian Meal or Local food (depending on the group type) by our assigned cooks observing the limitations of the region - Adi Kailash or Kailash Mansarovar Yatra & Other Panch Kailash Yatra and Treks of Nepal, Tibet and India.
However, we do take the request of meal preference and convey the same to our service provider who tries to provide you the same, subject to its availability and the same is to be informed at the time of booking itself. Also note that number of meals including breakfast provided by the hotels is always corresponding to the number of nights booked by you. As it’s a standard practice that Hotels do not provide breakfast on date of check-in. Our Company further reserves the right to change the meal arrangement, where circumstances compel us to do so. However, the same needs to be informed at least one day prior (1) day in advance.
TOUR COST COMPONENT
As per the guidelines issued by the Reserve Bank of India, all residents holding Indian passport are entitled to avail an amount not exceeding USD 250000 or an amount to its equivalent in one calendar year for one or more private/leisure visit under the Liberalized Remittance Scheme. You have to submit your request on pre-printed LRS/Basic Travel Quota forms, which has to be completed by you and is to bear your signature. The company shall forward the said form to the authorized money changer, so as to get the required amount of the foreign exchange for meeting the tour cost component which is to be paid in foreign currency.
TRAVEL INSURANCE
If you are traveling to the foreign land, the price of basic travel insurance policy is not included in the cost of the package booked by you. Travel insurance guidelines are as per the Country guidelines & Travel Insurance Company. The travel insurance being provided to you is with add-on benefit of Trawell Tag Cover-more with its assistance services and ancillary products which is underwritten by an IRDA Authorized Underwriter. (Insurance is a subject matter of solicitation. For details of risk factors, terms and conditions, please read the policy terms and conditions carefully before concluding a purchase)
Our company is merely providing facilitation to get cover insured at the instance of passenger with no other role or liability. This means you have a direct contractual relation with the insurance company and you have to directly submit claim to insurance company. Further, the insurance company shall directly pay the settlement amounts to you, and if in case there is any dispute between you and the insurance company in regard of the amount of compensation or any other dispute, the same shall settled by you at your own expense with the insurance company. At no point in time should you ask the company to bear any cost whatsoever in case of any arrangements to be made for the transportation of the dead body inter-alia including the expenses incurred for procuring of the death certificate, post mortem etc. We cannot be held responsible for not extending any help for the same, neither our company shall be held responsible in case any of the relatives wishes to visit the country where the tourist has expired, all the necessary arrangements shall be made by the said relative only at its cost.
You have to check the terms of the insurance policy in case of any discrepancy. It’s the sole responsibility of the insured to put the same in knowledge of the insurance company and get the same rectified, the company would not be responsible for the loss caused to the insured due to such discrepancy, if any.
For some countries the cover of overseas medical insurance is mandatory for all the travelers irrespective of their age. However we recommend that every outbound traveler must buy travel insurance policy for the period traveling.
HEALTH AND FITNESS
It is further understood that the onus shall lie upon you to disclose to the company about any such ailment or medical issue which may affect your ability to fully enjoy the tour services. On such disclosures being made by you, Our Company reserves the right to cancel the bookings being made by you for the entire group. Further, if necessary, our company also reserves right to ask you to undergo medical test and to also provide a medical certificate of fitness for travel, if need be.
However, it is not our obligation to check your medical condition and if you suffer any injury on the tour or in case you are unable to enjoy any part of the tour due to your medical conditions, we shall not be liable to compensate you or refund any amount to you for non-utilization of service. It shall be deemed that you have yourself chosen to skip the particular service and it is a case of ‘no-show’ wherein the company shall deduct 100% amount on account of the service.
If in case your health is in deteriorating condition at the time of boarding the flight, the airline carrier may even decline to accept you on medical grounds. We request you to go through and understand the terms and conditions of airlines carriers, as we shall not be held responsible for any consequences that you may suffer.
LIABILITIES
You are advised to read carefully all the terms and conditions in order to understand your duties, responsibilities and risk before signing of the contract. Our company is a tour organizer and we shall not be held liable for any loss, injury or damage with respect of life, limb, property, sickness, discomfort, additional expenses incurred by you or for any direct, indirect, consequential loss or damage of any kinds suffered by you howsoever. In case our liability arises from this contract, it is understood that it shall not exceed the total amount paid for the tour by you. Further in no case or circumstances shall Our Company can be held personally liable for any indirect, special or consequential losses or damages whatsoever.
Our company shall not be liable to you for refund, compensation, claim if the number of days is reduced, postponement or re-routing of any transport service due to any reason whatsoever. Our company is acting as a booking agent for the overseas tour operator/travel component supplier and at best can be described as a holiday organizer. Please note that the information being given on the website and the printed brochures is what company is being briefed about by the Destination Management Companies (DMCs), and if in case any information as being provided in the brochures or website of the company is not accurate, our company shall change the same as soon as it comes to the knowledge of the company. However, Our Company cannot be held liable for loss or damage being suffered due any such information. It is understood that Our Company does not control or operate any Airline, neither does it own any shipping company, coach or coach company or Hotel or Transport Services, and as such if any loss or damage is being caused due to such carriers or Hotel, Our Company cannot be held liable.
GOVERNING LAW & JURISDICTION
This Agreement and any matter relating thereto shall be governed, construed and interpreted in accordance with the Laws of India. You agree that in the event of any dispute on difference between the parties the exclusive jurisdiction of the courts/tribunals shall be of New Delhi only.
DISCLAIMERS
We take all reasonable care in preparing the brochure(s), web pages and other documents and in describing the services therein. However, we are not liable for any typographical/printing errors. Further, we go strictly by the terms and conditions, and in case our staff has assured you of anything which is contrary to the terms mentioned herein, we shall request you to obtain the same in writing in order to avoid any confusion at a later stage.
0091- 9810098099
9810098099
