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All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to M/s. https://www.ntpgroups.com i.e., NTP Tourism Affairs Limited
Payments: For all the services contracted, a certain advance payment should be made to hold the booking, on a confirmed basis & the balance amount can be paid either before your departure from your country or upon arrival in INDIA (depending upon the components of the tour) but definitely before the commencement of the services. Management personnel holds the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
Apart from the above in some cases like Special Train Journeys, hotels or resort bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.
Mode of Payment: Overseas advance payment can be made through Wire Transfer to our bank.
In case of cancellation of tour or travel services due to any reason, you are requested Please inform us in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:
Cancellation charges for any mode of transport ticket are applicable as per the rules of the concerned authority.Air ticket issued on special fare are non-refundable and the guest shall bear cancellation charges.
Group Tours (Calculations are based on full booking amount only)
If the reservation is canceled 30 days prior to the date of arrival - 80% may be refunded (except the transaction charges)
If the reservation is canceled 15 days prior to the date of arrival - 40% of the may be refunded (except the transaction charges)
If the reservation is cancelled 07 days prior to the date of arrival - 20% of the may be refunded (except the transaction charges).
If the cancellation is any later than the above stated period or in case of 'No Show'- No Refund.
No refund or any changes will be accepted at last minute for tour starting or after starting or middle of the tour.
Individual Tours (FIT Tours)
Cancellation policy of Individual tours is subject to changes. It depends upon the cancellation policy of the respective hotels and other service operators your tour is associated with. Different hotels and service operators have different cancellation policies which we are required to abide by. In the unfortunate event of cancellation of trip by guests, we would charge 20% of total booking amount as processing charges + the charges levied by the corresponding service providers.
Please Note:
In case of special train journey (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) - a separate cancellation policy is applicable (which would be advised as and when required).
For high peak season bookings (from 20th Dec to 15th Jan) - please note that if the booking for high peak season is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
During "Peak-Season," which is defined by the density of tourist inflow in each region, and may vary from place to place and hotel to hotel, any particular hotel may implement a different cancellation policy. The travel agent is bound to follow the hotel specific cancellation policy; and in case of variation from the above-stated policy, the excess in cancellation charges will be borne by the client and not the travel agent.
In case you cancel the trip after commencement, refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not take any guarantee to refund.
Modifications/Cancellations sent directly to the hotel will not be honored.
In regard to unused unutilized services (which are paid for and cancelled well in advanced) the refunds amounts would be worked out on the basis of cancellation policy as described above, any refund against a payment received through a Credit Card, will be made on the same credit card only. Please note that the refund process may take 2 to 8 weeks due to banking procedures.
No deductions will be made for the refunds (except the transaction charges), which are made due to unavailability of services. If the services requested are unavailable during the requested period, we will offer similar alternatives well before the commencement of the services and if the client does not find the alternatives acceptable, the advance will be refunded. However, once the alternative service is accepted by the client, cancellation of the same will be subject to the above-stated cancellation policy.
No Refund For Unused Services
It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.
There will be no refund if you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever such as late reporting, ill-health etc.
Note: Written cancellation will accept on all working days, except Sunday, Any cancellation sent on Sundays will be considered on the next working day (Monday) or on the next working day of the gazetted holiday between 12 to 5 pm only.
For the X-mas and new year period from 20 Dec to 05 Jan the payment is non-refundable.
Kailash Package tours have separate guidelines as per the booking form policy where advance payment of INR10,000 (Indian Kailash Destinations) and INR20000 of Tibet Kailash Destination once paid with the booking confirmation stands nonrefundable & nontransferable if the tour is canceled for any reason.
For More Guidelines for the Kailash Mansarovar tour please refer to the form shared at the time of booking.
In case you cancel the trip after commencement, a refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals, etc. we do not bear any responsibility to refund.
Wildlife Safaris cancellation: All the wildlife safaris booked into any of the Indian Wildlife National Park/Sanctuaries are nonrefundable. Even date change requests will be considered as cancellations and no payment will be refunded/ adjusted against it.
Tour Permits, Visa fees, and Helicopter / charter bookings: Once booked & Cancelled are considered nonrefundable Our Liabilities & Limitations: Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments/museums, Taxes, fuel costs, or guide charges - by Govt of India, the same would be charged as extra.
https://www.ntpgroups.com act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, epidemic, pandemic, political & natural reasons, statutory guidelines, road conditions, the physical ability of the participants, etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well-being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines, etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes, the rates quoted before the modification can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on the usual check-in and check-out time of the hotels until indicated in the itinerary.
We shall not be responsible for any delays & alterations in the program or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accidents, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be responsible for any loss, injury, or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accidents, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client's risk.
Please Note: We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.